Privacy Policy
Privacy Policy
BetaCore
Last updated: March 13, 2026
BetaCore we operates the online store accessible at www.betacore.co.za , we are committed to protecting your privacy and handling your Personal Information in a lawful, transparent manner in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws.
This Privacy Policy explains how we collect, process, store, share, and protect your Personal Information when you visit our Website, create an account, place an order, subscribe to communications, or otherwise interact with our services.
By using our Website or providing us with your Personal Information, you agree to the practices described in this Policy. If you do not agree, please do not use our Website or provide us with your information.
1. Who We Are (Responsible Party)
We are the responsible party under POPIA.
Business Name: BetaCore
Location: Rustenburg, North West, South Africa
Contact: [email protected], Our Information Officer (for POPIA queries) is: Mvelo Jali the Director – contact via the details above.
2. Personal Information We Collect
We collect only the Personal Information necessary for our legitimate business purposes. This may include:
Identifiers & Contact Details: Full name, email address, phone number, delivery/billing address.
Commercial Information: Purchase history, products viewed, items in cart, payment details (handled securely by our payment gateway – we do not store full card details).
Technical & Usage Data: IP address, browser type, device information, pages visited, time/date of visits, referring site (via cookies and analytics).
Account Information: Username/password (if you create an account), order status updates.
Marketing & Preferences: Newsletter subscription details, marketing consent choices.
We do not intentionally collect special Personal Information (e.g. racial/ethnic origin, health, biometric data) unless directly relevant and with your explicit consent.
3. How We Collect Your Personal Information
Directly from you:
When you register, place an order, contact us, subscribe to newsletters, or fill out forms.
Automatically: Via cookies, server logs, pixels, and analytics tools when you browse the Website.
From third parties: Payment gateways (e.g. PayFast), shipping providers, Portmoni (our hosting platform), fraud prevention services, or marketing tools (if applicable).
4. How We Use Your Personal Information (Purpose & Lawful Basis)
We process your Personal Information for the following purposes (under POPIA conditions for lawful processing):
To fulfil orders, process payments, arrange delivery, and provide customer support (necessary for performance of a contract).
To manage your account and communicate order updates (contractual necessity).
To prevent fraud, secure our Website, and comply with legal obligations (legitimate interests & legal requirement).
To improve our Website, products, and services (legitimate interests).
To send marketing emails/newsletters only if you have consented or it is lawful under electronic communications laws (consent or legitimate interests for soft opt-in in some cases).
For analytics and aggregated insights (legitimate interests, often de-identified).
5. Sharing Your Personal Information
We do not sell your Personal Information. We may share it with:
Service providers / Operators (under strict contracts): Portmoni (hosting & data storage), payment processors (e.g. PayFast – they handle card data securely), shipping couriers (e.g. for delivery), email service providers, cloud storage, analytics tools.
Legal authorities if required by law, court order, or to protect rights/safety.
Business transfers (e.g. if the business is sold – with notice where required).
All operators must process data only for our instructions and with adequate security.
6. International Transfers
Some service providers (e.g. Portmoni, analytics tools like Google) may be located outside South Africa. We ensure adequate protections (e.g. binding agreements or reliance on POPIA exceptions) for any cross-border flows.
7. Data Retention
We keep Personal Information only as long as necessary:
Order/account data: 7 years (for tax/legal reasons).
Marketing data: Until you unsubscribe/withdraw consent.
Logs/technical data: Typically 1–2 years or as needed for security.
Afterwards, we securely delete or anonymize it.
8. Security
We implement reasonable technical and organisational measures to protect your Personal Information from loss, misuse, unauthorised access, disclosure, alteration, or destruction (e.g. encryption for transmission, secure hosting via Portmoni, access controls). However, no internet transmission or storage is 100% secure.
9. Cookies & Tracking Technologies
We use cookies and similar technologies for essential functions (cart, login), analytics, and (with consent) marketing. See our Cookie Policy [link if separate, or add a short section here]. You can manage preferences via your browser or our consent banner.
10. Your Rights Under POPIA
You have the right to:
Access your Personal Information we hold.
Request correction, deletion, or destruction (subject to legal retention obligations).
Object to processing (on reasonable grounds).
Withdraw consent (where processing is based on consent) – this does not affect prior lawful processing.
Not be subject to automated decisions with legal effects (we do not currently do this).
Lodge a complaint with the Information Regulator ([email protected] | https://inforegulator.org.za).
To exercise rights, contact us at [email protected], we may require verification and will respond within reasonable timeframes.
11. Changes to This Policy
We may update this Policy. Changes will be posted here with an updated “Last updated” date. Significant changes may be notified via email or on the Website.
12. Contact Us
For privacy questions, rights requests, or complaints:
Email: [email protected]
Address: Rustenburg, North West, South Africa.
Thank you for trusting BetaCore with your information. We value your privacy.
